Someone has to keep it running
With managed IT services, we would take over infrastructure you already run: servers, networks and cloud accounts. Scope would cover the day-to-day work of monitoring, patching, provisioning and support, with the boundary agreed in writing first.
- Engagement
- Continuing operations, not a one-off build
- Starts from
- An environment that already exists
- Environments
- Your own hardware, cloud, or a mix
- Hours and cover
- Agreed in the contract, not on this page
- Not included
- Designing or rebuilding the environment
What it solves
The situations this is for
Nobody owns the servers
The project ends and the servers stay. Everyone touched them, and no one is responsible for them. Small faults sit unclaimed until they stop being small.
You hear about faults from users
A disk fills, a certificate expires, or a network link runs out of capacity. The first signal is someone saying the system feels slow. Without monitoring, you are always behind the fault.
Maintenance keeps getting put off
Patching, firmware and certificate renewals are the first tasks dropped before a deadline. The backlog stays invisible until it causes an incident or fails a review.
Every request waits on one person
A new server, environment or account needs whoever holds the credentials. Teams get tired of waiting and set up things nobody records.
Scope
What the scope can include
Monitoring and networks
- Infrastructure monitoring of servers and networks
- Performance monitoring: how systems behave under real load
- Network management: links, connectivity and the devices between them
Server and cloud management
- Security management: patching, access control and configuration
- Server maintenance: updates, firmware, certificates and cleanup
- Cloud maintenance: the same upkeep for cloud resources
Provisioning and support
- New servers, environments and accounts on request
- A record of what was created, and for whom
- Infrastructure support: problems with the environment, not your code
Scenarios
What this could look like
Half in the building, half in the cloud
A scenario this covers: some workloads run on your own hardware, and others in a cloud account opened years ago by someone who has since left. Scope can include inventorying both, putting monitoring across them, and setting out who handles what.
The build team is moving on
For example, a project finishes and the engineers who built the environment move on. Scope can include the handover: documentation, monitoring, and the routine upkeep after they go.
Requests stuck with one person
A scenario this covers: requests for servers, environments and access sit with one busy person. Scope can include taking those requests on under an agreed process, with a record of what was created and for whom.
Method
How we would work
A starting point for the first conversation, not a fixed methodology.
- 01
Write down what exists
We would start with an inventory: hosts, networks, cloud accounts, access, and what each thing is for. That document would be yours, whatever you decide next.
- 02
Agree the boundary in writing
Before monitoring goes in, we would define what is in scope, what we act on, what goes back to your team, and what sits outside. Hours and response expectations belong in that conversation, and then in the contract.
- 03
Put monitoring in first
Monitoring would go in early, so maintenance follows what your systems are actually doing. Patching, cleanup, configuration and change records can then be sequenced from there.
- 04
Review the scope as systems change
Systems get added, retired and moved. We would expect to review what is monitored and maintained on a schedule, rather than freeze it at signing.
Fit
Is this the right fit?
A good fit if
- Your servers and cloud accounts run, but nobody clearly owns them.
- You hear about faults from users, not from monitoring.
- Patching and certificate renewals keep slipping behind other work.
- The team that built your environment is moving on.
Not the right fit
You need guaranteed cover
A guaranteed response time, cover at set hours, or a contractual availability figure: none of that is described here, and none should be read in. Where it is a hard requirement, a provider whose whole model is a staffed help desk is the better answer.
The environment needs designing, not maintaining
If the environment does not exist yet, or the current one needs redesigning, start with Cloud & Infrastructure Solutions instead. Taking over a design that is already wrong makes upkeep cost more. Monitoring would keep reporting the same structural problem rather than removing it.
An in-house team already does this
Adding an outside provider on top usually splits ownership instead of settling it. Bring us in for a specific gap, such as one site, one cloud account or a handover, or not at all.
Questions
Questions about managed IT
What is included in managed IT services?
Scope can include monitoring, patching, network and security management, provisioning, and server and cloud upkeep. Support would cover problems with the environment, not bugs in your own code. The exact list would be agreed in writing for your systems before anything starts.
Should we use managed IT or build an in-house IT team?
It depends on what you already have. If an in-house team already does this work, adding an outside provider on top usually splits ownership instead of settling it. This service is meant for cases where nobody clearly owns the servers, or a build team is moving on. A narrower option is bringing us in for one gap, such as one site or one cloud account.
Do you offer 24/7 support or guaranteed response times?
Traittek publishes no availability or response-time commitments, and none should be assumed. Any hours of cover would be agreed in writing for your specific systems before work starts. If guaranteed cover is a hard requirement, a provider whose whole model is a staffed help desk is the better answer.
Can you take over servers someone else set up?
Yes. That is where this service starts: an environment that already exists. We would begin with an inventory of hosts, networks, cloud accounts and access, and what each one is for. If the setup needs redesigning rather than maintaining, we would say so and suggest Cloud & Infrastructure Solutions first.
What happens if we want to leave or bring it in-house?
The inventory would be yours whatever you decide, and the accounts your systems run on stay yours. Leaving would mean handing back the inventory, the change records and the access, so your team or a new provider could pick it up. What gets handed back would be agreed in writing at the start.
Do you offer managed IT services in Oklahoma City?
Traittek is a software development company based in Edmond, Oklahoma, in the Oklahoma City area, and managed IT is one of its nine services. The scope for your systems would be agreed in writing before anything starts.
Tell us what needs looking after
Describe the servers, networks and cloud accounts involved, and we would start by writing down what exists.